Privacy Policy

1. Introduction

At BuddyKin ("we", "us", "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform. This policy is an integral part of our Terms & Conditions.

2. Information We Collect

To provide a secure and reliable service, we collect the following types of information:

Personal Information: Name, email address, phone number, and physical address provided during registration.
KYC Verification Data: Government-issued identification documents (such as Aadhaar or PAN card) submitted for our mandatory verification process.
Listing Information: Details and media (photos, videos) about pets that you list for adoption.
Transactional Information: Details related to reservations and adoptions made through the platform.
Usage Data: Information about how you interact with our platform, including IP address, browser type, and pages visited.

3. How We Use Your Information

Your information is used for the following purposes:

To create and manage your account.
To perform mandatory KYC verification to ensure platform safety and compliance.
To facilitate the listing, browsing, and adoption process.
To process payments and reservations.
To communicate with you regarding your account, transactions, and platform updates.
To enforce our Terms & Conditions and prevent prohibited activities.

4. Data Security and Sharing

We implement robust security measures to protect your data. All sensitive information, especially KYC data, is encrypted both in transit and at rest.

We will not share your personal data with third parties, except in the following limited circumstances:

With Verification Partners: We share necessary information with trusted third-party services to conduct KYC verification.
For Legal Compliance: We may disclose information if required by law, such as in response to a court order or a request from law enforcement authorities.
To Facilitate Transactions: We share necessary contact information between a buyer and a seller only after a reservation has been confirmed to arrange the final handover.

5. Your Rights and Choices

You have the right to access, correct, or request the deletion of your personal information. You can manage your profile information directly from your account settings. For account deletion requests, please contact our Grievance Officer.

Contact & Grievance Redressal

For any privacy-related concerns or grievances, please contact us at:

Email: support@buddykin.co.in